I am an associate professor in the Department of Writing, Rhetoric, and American Cultures at Michigan State University. At MSU, I lead the award-winning WIDE Research lab, serve as a member of the Digital Humanities advisory committee, and am a co-founder of the Experience Architecture program. Across my field, I am a member of the leadership committee for the award-winning Women in Technical Communication, and I am a past Chair of the Association for Computer Machinery’s Special Interest Group on Design of Communication (SIGDOC).
My research interests include social user experience, participatory culture, and archival memory. I am interested in how people use social media and digital spaces to find and share information with their communities. My recent work looks at how people communicate across spaces such as reddit, Twitter, and the built environment. I earned my Ph.D. in Communication and Rhetoric from Rensselaer Polytechnic Institute.
My first book, Social Media in Disaster Response, examines the use of platforms such as Twitter, Facebook, Wikipedia, and news sites during times of crisis. My second book is an edited collection focused on user experience and cultural practices, produced with my co-editor, Michael Salvo. Supported by positive reviews from Jakob Nielsen and Donald Norman, Rhetoric and Experience Architecture is available now. My third book is a digital project titled Participatory Memory: Fandom Experiences Across Time and Space, written with my students and produced in our lab at MSU. It focuses on memory-making activities in international fan communities.