I am a digital humanities scholar working in the field of technical communication focused on experience architecture. My research interests include social user experience, participatory culture, and digital rhetoric.
My work has been published in Technical Communication Quarterly, Kairos, the Journal of Business and Technical Communication, Technical Communication, Participations: The Journal of Audience and Reception Studies, SIGDOC, and others.
My first book, Social Media in Disaster Response, is the first in the Association of Teachers of Technical Writing series by Routledge. My second book is an edited collection on Rhetoric and Experience Architecture produced with my co-editor, Michael Salvo. I am the caretaker of and project leader for Sherlockian.net, a website dedicated to the Sherlock Holmes community.
My work has been funded by the National Endowment for the Humanities (NEH), the Institute of Museum and Library Services (IMLS), and my home institutions. These funded projects include Archive What I See Now, the Digital Dissertation Depository, Analyzing Ojibwe and Cherokee Manuscripts: Proof of Concept for a Digital Archive, and others.
My recent projects in WIDE include:
- Circulating Knowledge. This project expands on my earlier work in disaster communication, focusing on how technology interfaces and policies affect people’s experiences of knowledge production and distribution.
- Fan Experiences of Participatory Memory. This project is focused on understanding collective memory produced by a grassroots, participatory culture, specifically looking at how fans celebrate and mourn across physical and digital spaces. This project has resulted in a digital book project forthcoming from Enculturation’s Intermezzo. and my role as Caretaker of Sherlockian.net, a website dedicated to the Sherlock Holmes community.
- Digital Archiving. This area of focus includes the NEH-sponsored Archive as I See It Now project and the IMLS-sponsored Analyzing Ojibwe and Cherokee Manuscripts work. For the former project, our team is building technologies that will allow digital humanities scholars to live archive events as they happen online. Example events include the Olympics, acts of terrorism, and product releases. For the latter project, we built prototypes for language learners and archivists.
- Disaster Communication. This project is largely retired, but we are still available to help with disaster communication and analysis. This book was the outcome of a 10 year study of how people communicate online during times of disaster.
- Organization structures of and oppositions to organizations led by and created for woman. Through projects conducted with the founders of Ladies that UX, 221B Con, and Women in Technical Communication, this project seeks to understand how organizations created by women and aimed largely at an audience of women is organized and managed.
- Digital Dissertations. Our project team has conducted preliminary research for creating a network of digital dissertation authors.