I am a researcher working in communication design with a focus on the user experience of social platforms. My areas of interest include user experience, information design, archiving, and internet studies. I am interested in how people use social media to communicate, share information, and validate knowledge.
I am an Associate Professor in the Department of Writing, Rhetoric, and American Cultures at Michigan State University where I am the Director of the award-winning WIDE Research lab and the Co-Founder of the Experience Architecture undergraduate program. I am a member of the leadership committee for the award-winning Women in Technical Communication. I am the Past Chair of the Association for Computer Machinery’s Special Interest Group on Design of Communication (SIGDOC).
My book, Social Media in Disaster Response, examines the use of platforms such as Twitter, Facebook, Wikipedia, and news sites during times of crisis. My second book is an edited collection focused on user experience and cultural practices, produced with my co-editor, Michael Salvo. Supported by positive reviews from Jakob Nielsen and Donald Norman, Rhetoric and Experience Architecture is available now. My third book is a digital project titled Participatory Memory: Fandom Experiences Across Time and Space, written with my co-authors and produced in our lab at MSU. It focuses on memory making activities in fan communities. I am the caretaker of and project leader for Sherlockian.net, a robust portal with hundreds of pages and curated links dedicated to the international Sherlock Holmes community.